Frequently Asked Questions
Please give us a call on 1300 1 TRANSCO or +61 3 9357 7228 or Skype call (click on the button at the top right hand corner)
We have centres everywhere. To find out the nearest one to you click here.
The amount of notice required depends on the nature of your move. We recommend that you book your international removal two to three weeks prior to departure. You should allow at least one week notice for an Interstate removal. These suggested lead times will allow us to secure and confirm your booking for your preferred dates and give you sufficient time to prepare. Please note that a greater lead time is required for moves planned for the peak Summer period which runs from November to January.
You can call one of offices on 1300 1 TRANSCO to speak to a Consultant and arrange an obligation free quotation. Alternatively, please complete the on-line quotation request form on our web page, in which case a Transco International Consultant will contact you within 1 working day with a quotation or estimate.
Every job requires full payment at least two working days after work commencing. Transco accepts all major credit cards and also provides for payment by EFT.
Depending on where you are moving and the volume and complexity of your move, our Consultant will require anywhere from a half hour to an hour to conduct a thorough inspection and appraisal of your furniture and effects. In most instances you should receive your written quotation within 24 hours following. Emailing or faxing quotations can speed this process up and it is standard practice for our consultants to request an email address for this purpose.
You can pack your own boxes. Some clients elect to pack clothes, books and linen only and leave the more fragile items to us. It should however be noted that any breakages in those boxes packed by the client are the client's responsibility.
Yes, our vehicles contain piano trolleys and many have hydraulic tail lifters. Our staff has also received training and are experienced at disassembling and reassembling grand pianos and multi piece slate billiard tables.
Yes, we are able to provide you with long and short term storage in all our warehouses.
Your fridge should be emptied and wiped clean throughout. If it is going into storage, wiping the interior with vanilla essence will help keep any mildew at bay. We will store the fridge in accordance with manufacturers recommendations, with the door chocked ajar.
Yes, we can move most dry and tinned food items. It is highly recommended not to pack or move opened bottles of liquids or other spillable items.
Please refer to the shipment dates located here
Yes, the goods will be handled by trained professionals.
No, it’s the customer’s duty to get insurance but we can get a insurance quote for the customer if they are interested.